Delete your Syto account and data
Request deletion in Syto
- Sign in to Syto.
- Open your profile or account settings.
- Select Delete account and confirm the request.
- If you cannot sign in, email support@syto.ai with the subject "Syto account deletion" and the email address or sign-in method connected to your account.
What happens after a request
We disable access to the account immediately. After the request is processed, Syto deletes data associated with the account from its primary systems, including profile and goal data, meal history, food photos, text and voice inputs, saved foods, AI and bot messages, OAuth links, sessions, push tokens, subscription records, and account-linked analytics records. Backup copies may remain for up to 35 days before being overwritten or deleted.
Limited data we may retain
We may retain the deletion-request record and limited identifiers where necessary for legal obligations, security, fraud prevention, dispute handling, or preventing unauthorised re-registration. Such data is access-restricted and is not used to restore the deleted account. Irreversibly anonymised aggregate statistics may also remain.
Cancel subscriptions separately
Deleting a Syto account does not cancel a subscription billed by an app store. Cancel it in the subscription settings of the store that processed your purchase. The store's terms, refund rules, and applicable law govern refunds.
Your other privacy rights
For access, correction, portability, restriction, or objection requests, contact privacy@syto.ai. See the Syto Privacy Policy for more information.